10 Reasons People Switch Internet Providers

As dependent as people are on the internet, it’s important to have a reliable and affordable internet provider. The most common reason that people switch internet providers is due to price, while other options include availability of service and reputation. For a complete list of reasons people switch providers or why you should, consider the following.

Lower Prices

As the number one reason for switching internet providers, it makes sense. Monthly charges on a costly internet plan can affect your budget, so why not opt for the cheapest internet company? Since switching internet providers doesn’t harm the files or information stored on your computer, you don’t run the risk of harming files or any other data on your PC.

Speed of Service

If you are looking for a faster internet connection, try contacting your current internet provider. Every provider will offer a DSL plan that should provide a fast internet connection compared to what you currently have. Many DSL plans don’t cost much more than broadband, and for many consumers, it has become the most popular choice. If another internet provider has a better DSL connection than yours, you may want to consider switching companies.

Carrier Friends/Family Members Use

Nothing improves an internet provider’s sales like word of mouth, which is why many people switch internet providers. Even if you take the time to research their ISP, the chances of  switching by association is greater if someone you know has had success with a particular company.

Promotional Offer

In order to increase clientele and fan base, many internet providers come out with promotional deals for first time users, or to keep them as a customer. When moving to a new area or increasing the amount of internet lines you need, promotional deals with a new internet provider can be a great way to save money on your plan.

Fast Connection

Many people’s current internet provider just doesn’t provide a fast enough connection for their needs. Although each ISP will connect you to the same internet and websites, some provide a faster service than other ISP’s have the capabilities to.  As dependent as individuals and businesses are on the internet, a speedy service is a top priority for any ISP to possess.

Available Provider in Area

There are many internet providers that are only available in certain areas of the state or country. Many people that move to a new area switch internet providers simply because they have no choice. Since having the internet is a basic need for most of us, it’s crucial to find one that is able to meet our personal and business needs.


Just as important as reputation is for any company, an internet provider can improve a businesses’ success if they have an excellent reputation as a reliable ISP.  By researching accessibility, customer satisfaction and speed of service, you will be able to switch to a provider that not only meets your specifications, but whose reputation speaks for itself.

Compare and Contrast

Even if you are satisfied with your current internet provider, by taking the time to research other available plans in your area, you may find that for the same value, other ISP’s offer a lower price (by arturo). Internet provider’s fight for customer loyalty, and by simply calling another ISP and negotiating, you can often talk yourself into a great deal that’s hard to pass up.

Hidden Fees

Many people are happy with the speed of service of their current internet provider, but frustrated with the many hidden fees of their contract. Any internet service provider has the capability to include added fees in their contract, but it’s up to the customer to read the fine print. Early termination fees, limited usage and a minimum contract time of one to three years are common complaints by consumers.

Customer Service

Customer service is crucial for any customer that needs a live person when things go wrong. Excellent customer service makes people feel comfortable and valuable. The level of customer service helps not only the customer feel taken care of when their internet connection is down but helps the internet provider keep their business for years. Killing two birds with one stone, customer service can make the difference between sticking with your current ISP and switching to another one.

Cost is the number one factor for customers, whether they are satisfied with their current internet service provider or not. Slow speed of service, poor customer service and hidden fees result in many customers’s switching providers so it’s crucial for any individual or business to have an internet provider it can rely on and trust.

Recent Articles